Haringey Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Haringey Removals provides removal and related services to private and business customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our means Haringey Removals, the service provider.

1.2 You, your means the customer who requests, books or uses our services.

1.3 Services means any removal, relocation, packing, unpacking, loading, unloading, storage handling, waste handling or associated services provided by us.

1.4 Goods means all items of property and belongings which are the subject of the Services.

1.5 Service area means the geographical areas in which we offer our services, which typically include Haringey and other locations within the United Kingdom, subject to agreement at the time of booking.

1.6 Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by us.

2. Scope of Services

2.1 We offer household and office removals, packing and unpacking services, loading and unloading, transportation of goods, and related services within our service area, subject to availability.

2.2 Any additional services, such as dismantling or reassembly of furniture, specialist item handling, storage, or waste removal, must be expressly agreed at the time of booking or in writing before the services commence.

2.3 We reserve the right to decline to provide services for any items which we reasonably consider unsafe, unlawful to transport, excessively heavy, or outside our normal scope of work.

3. Quotations and Pricing

3.1 Any quotation provided by us is based on the information you supply regarding the property access, volume of goods, service area, and any special requirements.

3.2 Quotations are normally provided free of charge and are valid for the period specified in the quotation, or if not specified, for 30 days from the date of issue, unless otherwise withdrawn by us.

3.3 Quotations are estimates only and may be subject to adjustment if:

a The information you provided was inaccurate or incomplete.

b There are changes to the collection or delivery addresses or access conditions.

c Additional goods or services are added to the job after the quotation is given.

d Works are delayed or extended due to circumstances beyond our reasonable control, including but not limited to restricted access, waiting times, or parking issues.

3.4 Any adjustments to the price will be notified to you as soon as reasonably possible. Where additional charges arise during the job, these may be added to the final invoice.

4. Booking Process

4.1 A booking is made when you accept our quotation and we confirm the booking in writing or by other agreed means. No contract for services will exist until such confirmation is given.

4.2 You are responsible for checking that the details in the quotation and booking confirmation are accurate and complete. Any errors or omissions must be notified to us without delay.

4.3 We reserve the right to require a deposit at the time of booking. The amount of any deposit will be notified to you before you confirm your booking.

4.4 Bookings are subject to availability of vehicles, personnel and other resources on the date and time requested. If we are unable to accept your booking after a quote has been provided, we will inform you as soon as reasonably practicable.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, payment for our services is due either:

a Immediately upon completion of the services on the day of the move, or

b In advance, where specified in the quotation or booking confirmation.

5.2 We accept commonly used forms of payment in the United Kingdom. Details of accepted payment methods will be communicated to you during the booking process.

5.3 If payment is not made when due, we reserve the right to:

a Charge reasonable interest on the overdue sum until payment is received in full.

b Withhold or suspend further services, including retaining goods in our possession, until payment has been made.

5.4 Where we are required to pay charges on your behalf, such as parking fees, congestion charges, tolls or additional access costs, these will be added to your final invoice unless otherwise stated.

6. Cancellations and Amendments

6.1 You may cancel or amend your booking by notifying us as soon as possible. Cancellations and amendments are effective only when acknowledged by us.

6.2 We operate a cancellation policy which may include the following charges, unless otherwise set out in your quotation:

a Cancellation more than 7 days before the scheduled service date: no cancellation fee.

b Cancellation between 3 and 7 days before the scheduled service date: up to 50 percent of the quoted price may be payable.

c Cancellation less than 3 days before the scheduled service date or on the day of the move: up to 100 percent of the quoted price may be payable.

6.3 If you request a change to the service date, service area, or scope of work, we will try to accommodate this but cannot guarantee availability. Any change may result in an updated quotation and additional charges.

6.4 We may cancel the contract or suspend services if:

a You fail to pay any sum when due.

b You materially breach these Terms and Conditions.

c We are unable to safely or lawfully carry out the services as a result of circumstances beyond our reasonable control.

6.5 In the event that we have to cancel your booking for reasons within our control, our liability will be limited to refunding any deposit or pre-payment you have made. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Your Responsibilities

7.1 You are responsible for:

a Ensuring that we have accurate and complete information about the collection and delivery addresses, service area, access conditions, and the approximate volume and nature of the goods.

b Ensuring that all goods are ready for removal at the agreed time, unless we have agreed to provide packing services.

c Arranging suitable parking and access for our vehicles at both collection and delivery locations, including any necessary permits or permissions.

d Supervising the move where necessary, or appointing a representative to do so, and ensuring that no items are left behind in the property.

e Complying with all applicable laws and regulations in relation to the goods, including any items that may be hazardous or restricted.

7.2 You must not submit for removal or storage any items that are dangerous, explosive, flammable, corrosive, illegal, or otherwise prohibited under UK law or relevant regulations. If such items are discovered, we may remove or dispose of them at your risk and expense.

8. Our Responsibilities

8.1 We will provide the services with reasonable care and skill, and in accordance with these Terms and Conditions and any specific instructions agreed in writing.

8.2 We will take reasonable steps to protect your goods during handling and transport, using appropriate equipment and materials where needed.

8.3 We will use reasonable endeavours to adhere to agreed dates and times, but such dates and times are estimates only and may be subject to traffic, access, or other factors beyond our control.

9. Liability for Loss or Damage

9.1 Our liability for loss of, or damage to, your goods arising from our negligence or breach of contract is subject to the limitations set out in this clause.

9.2 We will not be liable for:

a Loss or damage arising from your failure to adequately pack items where we have not undertaken the packing.

b Loss or damage to items of fragile or delicate nature not adequately protected, including glass, china, artwork, electronics or similar, unless we have packed them.

c Loss of cash, jewellery, watches, precious metals, important documents or other valuables, unless we have specifically agreed in writing to handle such items.

d Indirect or consequential losses, including loss of profit, loss of opportunity or emotional distress.

9.3 Our total liability for any claim in respect of loss of or damage to goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable value of the goods or a capped amount specified in your quotation or confirmation, whichever is lower, unless otherwise agreed in writing.

9.4 We will not be liable for loss or damage arising from:

a Acts or omissions of you or any third party.

b Defect or inherent vice in the goods.

c Normal wear and tear, or minor cosmetic damage such as small scuffs or marks occurring in the ordinary course of moving.

d Events beyond our reasonable control, including but not limited to adverse weather, road closures, accidents, or acts of authority.

9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event within 7 days of the date of completion of the services, so that we can investigate. We may request evidence of the damage and proof of value.

10. Insurance

10.1 We maintain appropriate insurance cover in connection with the provision of our services in the United Kingdom, subject to policy terms, conditions and exclusions.

10.2 You are responsible for arranging any additional insurance you may require for your goods during removal or storage. If you wish to arrange cover through us, this must be discussed and agreed before the date of the move.

11. Waste, Recycling and Environmental Regulations

11.1 Where we agree to remove unwanted items, dispose of waste or take items for recycling, we will do so in accordance with applicable UK waste laws and regulations.

11.2 We are not a general waste carrier unless this has been expressly agreed, and we may refuse to remove or dispose of items that are not suitable for normal household or office clearance, or which would require specialist handling.

11.3 You remain responsible for ensuring that any items you ask us to remove are lawful to dispose of and do not include hazardous or prohibited materials. If such items are identified, we may refuse to remove them or may arrange for specialist disposal at your cost.

11.4 Where possible, we aim to minimise environmental impact by reusing or recycling materials in line with local and national guidance, subject to practicality and cost.

12. Access, Parking and Delays

12.1 You are responsible for ensuring that adequate access and parking are available at both collection and delivery addresses. This may include arranging permits, suspending parking bays, or notifying building management.

12.2 If suitable access or parking is not available on the day of the move, this may cause delays or additional work. We reserve the right to charge reasonable additional fees for waiting times, extended carry distances, use of additional staff, or return visits made necessary by access issues.

12.3 We are not responsible for delays caused by factors outside our reasonable control, including traffic congestion, accidents, emergency roadworks, or enforcement action relating to parking where we have followed your instructions.

13. Complaints

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we have the opportunity to investigate and, where appropriate, put matters right.

13.2 Complaints should be made in writing, providing your name, contact details, the date of the service, and a clear description of the issue. We will acknowledge receipt and aim to respond within a reasonable timescale.

14. Data Protection and Privacy

14.1 We collect and use your personal information solely for the purpose of providing our services, managing bookings, handling payments, and communicating with you.

14.2 We will handle your personal data in accordance with applicable UK data protection legislation and will not sell your personal details to third parties.

14.3 We may disclose your personal information to third parties where required to deliver the services, comply with the law, or protect our legitimate interests, and only to the extent necessary.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by us, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or the services, except where otherwise required by applicable consumer protection legislation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

16.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or communications.

16.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.