Haringey Removals Privacy Policy
This Privacy Policy explains how Haringey Removals collects, uses, stores and protects personal data in connection with our removal and related services. It applies to all Haringey Removals customers and prospective customers within our service area, as well as visitors who contact us to enquire about our services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This policy is designed to provide clear information about what data we process, why we process it, and the rights you have in relation to your personal data.
Who We Are
Haringey Removals is a removals service provider operating within our defined local service area. For the purposes of data protection law, we are the data controller in respect of the personal information we collect and use about you in connection with our services.
Types of Personal Data We Collect
We may collect and process the following categories of personal data when you use our services or contact us:
Identification details such as your name and, where relevant, the name of any business you represent.
Contact details such as your home or business address, collection and delivery addresses, and any additional access or contact information you choose to provide, together with your preferred contact methods.
Service information such as details of your removal requirements, inventory descriptions, special handling instructions, preferred dates and times for services, and records of services provided.
Communication records such as notes of telephone conversations, copies of messages you send us, and our responses.
Payment and transaction data such as the amount charged, payment method used, and confirmations from our payment processor. We do not store full card details when payment is processed electronically through a third-party processor.
Technical and usage data where relevant, such as basic information generated when you interact with our website or online forms, including time and date of visits and basic analytics data. We do not seek to identify you from this information unless necessary for security, fraud prevention or to investigate an issue you have reported.
How We Collect Your Data
We collect personal data directly from you when you contact us or use our services. This includes when you request a quotation, book a removal, provide instructions before or during a job, communicate with us by phone or other messaging channels, or complete any forms on our website.
We may also receive personal data about you from third parties where it is necessary for the provision of our services and lawful to do so. Examples include referrals from business partners, landlords, estate agents or other intermediaries involved in your move, or confirmation from payment providers that a payment has been authorised.
Lawful Basis for Processing Your Data
We only process your personal data when we have a lawful basis under data protection law. Depending on the circumstances, this may be one or more of the following bases:
Contract: we process your personal data where it is necessary to enter into a contract with you or to perform a contract for removal services that you have requested, including taking pre-contract steps such as providing quotations and answering your enquiries.
Legal obligation: we process certain data to comply with legal and regulatory requirements, such as record-keeping, tax and accounting obligations, and responding to requests from competent authorities where required by law.
Legitimate interests: we process personal data when it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. These interests include managing and improving our services, ensuring the safety and security of our staff and customers, handling queries and complaints, preventing fraud and misuse, and maintaining appropriate business records.
Consent: in some situations we may rely on your consent, for example where this is required for certain forms of direct marketing or where no other lawful basis is appropriate. You are free to withdraw your consent at any time, and we will explain how to do so when we request it.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations, estimates and information about our services that you request.
To book, schedule and deliver removal and related services, including planning routes, staffing and logistics.
To communicate with you about your booking, including confirmations, updates, changes and follow-up messages relating to your move.
To manage payments, process invoices and handle any refunds or adjustments that may be required.
To respond to your enquiries, complaints or feedback and to resolve any disputes.
To improve our services and operations, including training, service quality review and internal analysis based on aggregated or anonymised data where possible.
To maintain appropriate business records and comply with our legal, regulatory and tax obligations.
To protect our rights, property, operations and the safety of our staff, contractors and customers, including preventing and detecting fraud or misuse of our services.
Data Sharing and Processors
We will not sell your personal data. We may share your data with trusted third parties where this is necessary to provide our services, meet legal obligations, or operate our business. These third parties act as data processors or, in some cases, as independent controllers.
Examples include:
Payment processing providers that securely handle your electronic payments and card details.
IT service providers that host our systems, website, communications tools and data storage.
Professional advisers such as accountants or legal advisers who require access to limited information for regulatory or advisory purposes.
Regulators, law enforcement or other public authorities where we are required to disclose information by law or where disclosure is necessary to protect our rights or those of others.
When we engage data processors, we require them to use your personal data only according to our instructions, to keep it secure, and to comply with data protection law.
International Transfers
Where any of our service providers or their systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place before personal data is transferred. These may include using countries that have been recognised as providing an adequate level of protection or entering into approved standard contractual clauses with the relevant recipient.
Data Retention
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet legal, regulatory, tax, accounting and reporting requirements.
In general, we retain customer records, including basic contact and transaction information, for a period that allows us to respond to queries about past services, deal with any legal claims and comply with financial record-keeping obligations. After this period, we will securely delete or anonymise your data so that it can no longer be linked to you.
We may retain some data for longer where this is necessary for the establishment, exercise or defence of legal claims, or where required by law.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but we will always respond to any request in accordance with applicable law.
Right of access: you can request confirmation of whether we hold personal data about you and obtain a copy of that data, together with certain information about how we process it.
Right to rectification: you can ask us to correct or complete any inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data. This right may not apply where we need to retain data to comply with legal obligations or to establish, exercise or defend legal claims.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, for example while we are considering a request for rectification or objection.
Right to data portability: where our processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transmit it to another controller where technically feasible.
Right to object: you can object to our processing of your personal data based on legitimate interests, including profiling related to those interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where processing is required for legal claims.
Right to withdraw consent: where we rely on your consent for processing, you may withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include limiting access to personal data to authorised personnel only, using secure systems and storage, and training staff on data protection responsibilities.
Policy Scope and Updates
This Privacy Policy applies to all customers and prospective customers of Haringey Removals within our service area, and to anyone who contacts us in relation to our services. It does not create any contractual relationship between you and us, but it sets out how we handle personal data as required by law.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will apply from the date they are published. You should review this policy periodically to stay informed about how we protect your information.
